Frequently Asked Questions
Everything NYC clients ask about junk removal and demolition. Click a category or scroll.
General Service
How much notice do you need?
Same-day for most jobs if you call before noon. Bigger jobs (full-house estates, demo with permits) need 1–4 weeks lead time.
Do you work weekends?
Yes. Saturday 8am–8pm, Sunday 9am–6pm. Same flat rate as weekdays.
Are you licensed and insured?
Yes. NYC DSNY registered. $2M general liability. Full workers' comp. COI within the hour.
What payment methods do you accept?
Visa, Mastercard, Amex, Discover, Cash, Zelle, Venmo, Cash App, Apple Pay, Google Pay. Commercial accounts can invoice (net-15 for new accounts).
Do I need to be home?
Not if items are accessible. We can coordinate with doormen, building staff, or neighbors. Photo confirmation on completion.
Pricing
How do you price jobs?
Flat rate based on truckload volume, weight, and job complexity. Confirmed on-site before we start. No hourly surprises.
Are quotes free?
Yes - on-site quotes are free with no obligation for jobs over $2,500. Smaller jobs quoted by photo or phone.
What's the minimum charge?
$125 for single-item pickups. Smaller jobs are quoted by piece.
Do you charge for same-day service?
No premium for most same-day jobs. 24/7 emergency (outside 7am–9pm) may have a modest surcharge.
What about deposits?
None required for residential jobs under $2,500. Larger jobs: 25% deposit, balance on completion.
What We Handle
What can't you take?
Hazmat (requires licensed hauler), biohazard medical waste, bed bug–active items need pest treatment first, asbestos (abatement required), radioactive items.
Do you take appliances?
Yes - all types. EPA-certified Freon recovery for fridges & A/Cs. Working units donated to Habitat ReStore.
What about electronics?
Yes - TVs (any size), computers, printers. Licensed e-waste recyclers. Data destruction certificates available for business.
Can you take mattresses?
Yes - all sizes. NYC bag-and-haul per law. Bed bug mattresses double-bagged.
What about construction debris?
Yes - drywall, tile, lumber, concrete, demo waste. Licensed C&D facility disposal.
Logistics
How fast can you arrive?
Brooklyn/Queens: 30–45 min. Manhattan: 30–50 min. Nassau: 45–90 min. Bronx/Staten Island: 60–90 min.
Do you provide COI for buildings?
Yes - within the hour. Approved vendor at 800+ NYC buildings. Specific endorsements matched to building requirements.
Can you fit through tight stairways?
Usually yes. We bring dollies, straps, and disassemble furniture when needed. 5th-floor walk-ups are routine.
Do you handle Manhattan co-ops?
Yes. Board-approved hours, service elevator booking, COI compliance - routine.
What about rooftop deliveries?
Yes. We've cleared rooftop terraces in Manhattan and Brooklyn. Crane coordination for heavy items.
Recycling & Donation
How much do you recycle?
Over 60% of residential contents donated. 95%+ of appliances recycled. 70%+ of C&D debris recycled at licensed facilities.
Where do donations go?
Housing Works, Goodwill, Habitat ReStore, Salvation Army, and local shelters. Tax-deductible donation receipts available.
Do you provide LEED documentation?
Yes. Weight tickets, recycling rate reports, material diversion documentation. LEED-compliant for commercial projects.
What about specific items (piano, art)?
Pianos: working ones often donated to schools. Art: set aside for appraisal or donation to your preferred institution.
Can you send a donation truck?
For pure donation pickups (no hauling), we can refer specific organizations. Mixed pickups (some donate, some haul) are our standard work.
Reach Us How You Want
Operating Hours
Payment Methods
Payment due on completion - no deposits required for residential jobs under $2,500. Commercial accounts billable via invoice with net-15 terms. Receipts emailed on request.
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Frequently Asked Questions
Common questions about our service.